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Support

Support

How to set up Shotbox, and what to do when something doesn’t work. Anything else? Write to us at alvaro.juan@vectorlime.com

Save with a double tap

Back Tap and the Action Button use the Save Screenshot shortcut. Sharing a screenshot does not need it. Shotbox gives you the shortcut: set it up once.

  1. In Shotbox, go to Settings › Set up how to save (or tap the card on Folders before your first screenshot). Tap Add the shortcut and add Save Screenshot in Shortcuts.
  2. On your iPhone, go to Settings › Accessibility › Touch › Back Tap › Double Tap or Triple Tap › Save Screenshot. Pick one and keep the other free for something else.
  3. Open any app and tap the back of your iPhone. The first time it runs, Shortcuts asks whether it can share the image with Shotbox. Tap “Always Allow”.
  4. A small panel opens over the app you’re in: “Where shall I put it?” The screenshot is already safe in General. Tap a folder to move it there, or New Folder to create one; with Pro, Add Note.

The Action Button

iPhone 15 Pro and later. With the shortcut added (step 1 above), go to Settings › Action Button › Shortcut › Save Screenshot, then press the Action Button in any app.

You can also run Save Screenshot from the Shortcuts app, with the same result.

Share › Shotbox

If you’d rather not use the shortcut: take a normal screenshot and send it to Shotbox from the share sheet. This one needs no shortcut.

  1. Take a screenshot as usual, with the side button and volume up. Then open it: tap its thumbnail, or find it in Photos.
  2. Tap Share, then Shotbox. Don’t see it? Swipe the apps to the end and tap More.
  3. Pick a folder. Until you do, the screenshot is already safe in General.

It works the same with any image in Photos, one or several at a time.

Restore purchases

Pro belongs to the Apple Account you subscribed with. On a new iPhone, or after installing Shotbox again:

  1. Check that the App Store is signed in with that Apple Account.
  2. In Shotbox, open Settings (the gear at the top of Folders) and tap Restore purchases. The plans page has Restore Purchases at its foot too.

If Shotbox says “Nothing to Restore”, this Apple Account has no Pro subscription. If you subscribed with a different one, sign in with it in the App Store and try again.

iCloud sync

Sync needs three things on every iPhone: Shotbox Pro, iCloud signed in, and the same Apple Account. In Shotbox, Settings › iCloud shows where it stands:

Sync your folders on every iPhone
Sync is part of Pro. Tap it to see the plans, or restore purchases if you already subscribed.
Not signed in to iCloud
Everything stays on this iPhone. Sign in with your Apple Account in the iPhone’s Settings and open Shotbox again.
Another iCloud account
This iPhone is signed in to a different account from the one that synced before. Nothing is shared until you choose: tap Sync with this account to send what’s on this iPhone to it, or sign back in to your usual account.
Your iCloud data was deleted
Shotbox’s data was deleted from iCloud. Nothing is uploaded again until you tap Sync with this account.
iCloud is full
New screenshots stay on this iPhone until there is space. Free some up, or choose a larger iCloud+ plan.
iCloud sync paused
It will try again on its own. Check that the iPhone is online.
Syncing… or Up to date
It’s working. Open Shotbox on your other iPhone and the same folders, screenshots and notes arrive.

Contact

Write to alvaro.juan@vectorlime.com and tell us your iPhone model, your iOS version and what you see.